By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns & Refunds
We only deal with Beauty & Handmade products and our category of product is non-returnable due to the hygiene and personal care nature of the product.
If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded. Once we initiate your refund, it will usually take up to 5-10 working days for your Bank to credit the funds back to your account. You will not be charged any fee for the cancellation.
Make yourself available when a delivery is attempted at your address. We at Fairy Lady Krafts take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any refunds.
If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of delivery to info@fairyladykrafts.com. In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of the outer shipping label on your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable. All Replacement requests to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.
4. Delivery Terms
4.1 Transit Time Domestically
We use Amazon, DTDC, EKART, Delhivery, Bluedart, Xpressbees to the list of delivery shipments through different shipping channels like Nimbuspost, Shiprocket and DTDC. In general, domestic shipments are in transit for 2 – 7 days. This might take longer in the event of any natural calamity or any virus outbreak or any other obstacles that led to nationwide or countrywide lock down/restrictions.
4.2 Transit time Internationally
While DHL Express delivers within 7 business days. This timeline is very subjective. It depends on the customs clearance at a particular country and also depends on the country specific restrictions in the event of any natural calamity or any other outbreaks or obstacles that delay the shipment. Generally, orders shipped internationally are considered in transit for 4 – 22 days.
4.3 Processing & Dispatch Time
Orders are usually dispatched within 3 business days of payment of order. However, During sale time – Orders take longer to get processed. It could take upto a week from the order date. Once shipped, You will be notified via registered email ID.
Our warehouse operates on Monday – Friday during standard business hours IST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address/Phone Number
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. No address change requests will be considered once the package moves out of our facility.
4.5 Shipping ; P.O. Box Shipping
FAIRY LADY KRFATS uses DHL Express for international shipments. We ship to all locations where DHL express delivery is available.
4.6 Military Address Shipping
Not available
4.7 Items Out Of Stock
DOMESTIC ORDERS – If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
INTERNATIONAL ORDERS – If an item is out of stock, We will notify the customer via the registered email address and will refund the amount for items unavailable and ship the items available.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking AWB from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax or GST
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and FAIRY LADY KRAFTS encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to FAIRY LADY KRAFTS at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, It cannot be cancelled. Domestic Orders – However, You may choose to reject the package upon delivery. It will be returned to us. You will get a return tracking and when we receive the return package. Only then, a refund (deducting return shipping costs – if a customer rejects a package upon delivery) will be issued to the original payment method.
International orders – No return requests accepted once the package gets shipped out. If you wish to cancel an order – A mail should be sent to info@fairyladykrafts.com within 24 hours from order placement with subject line – ‘cancellation request – order ID’ ; Cancellation requests won’t be entertained if shipment is already in transit or shipping queue.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@fairyladykrafts.com or call to +91 83412 78301 Mon-Fri 10 am-5 pm IST